Refuel Casino's Privacy Policy Explains How It Protects And Secures User Data

If you want to keep your information safe while you play, make sure to read up on how the platform handles your information, manages communications, verifies user identity, and processes payments in $. Our promise is to protect each player's personal information in accordance with Swedish standards and strict Canada laws. Strong verification steps and encrypted connections are needed for all account registrations, profile changes, and financial actions, such as depositing or withdrawing $. This method makes sure that only you can see your $ balance and all of your transaction records. To make things more clear, activity logs are updated regularly, and users can choose how they want to be notified. Consent protocols make it clear how marketing messages are sent, and you can choose to receive them or not at any time. All sensitive account actions must use secure authentication methods. This makes it even less likely that someone will be able to access your account without permission. We only ask for the information we need to set up your account, improve our services, and follow the law. We use encryption that is approved by the industry to protect every data transfer, and we store the data in certified environments. We only share information with third parties when the law or business needs it, and we always try to keep users' identities secret when we can. Players can ask for a copy of their records, fix mistakes in their records, or delete their accounts completely, as long as Canada law allows it. You can ask questions about your rights or our rules through secure communication channels, and we will usually respond within the time frames set by the law. Make sure your information is correct and check your activities often to have a smooth Swedish experience and feel safe with every transaction. Pick how you want to share, and whenever you want, check for any changes to these protections.

How Refuel Casino Gathers And Handles Personal Information

Before you sign up, make sure that the information in your account matches your legal identity. This helps confirm transactions and keeps people who shouldn't be able to access them out.

When you create an account on the platform, it asks for your full name, date of birth, address, phone number, and proof of identity, like a passport or national ID.

When you use the service, it automatically records information about your browser, device, operating system, IP address, and logs of your interactions. We look at these technical records to improve performance, find strange behaviour, and stop fraud.

To do things like deposits and withdrawals in $, you need payment information. This could include credit card numbers, e-wallet passwords, or bank account information. All payment methods go through secure channels, and we never share sensitive financial information with third parties unless the law requires it.

When you talk to customer service, take part in promotions, or answer surveys, the company also gets your communication data. We use these records to fix problems quickly, tailor offers to each customer, and make the service better.

Check your account dashboard often to see what privacy settings are available so you can control how your personal information is handled. You can change or limit some of your preferences to make them more comfortable for you. You can choose not to receive certain notifications or marketing messages at any time by going to your profile settings or contacting support.

Important Steps To Protect Player Data

• To add an extra layer of security to your account, turn on two-factor authentication (2FA). This process usually needs both your password and a one-time code that is sent to or generated on your mobile device. This stops people who shouldn't be able to get in from doing so.
• Advanced Transport Layer Security (TLS) protocols with at least 256-bit encryption are used to send all sensitive information, such as personal information and financial records. This cryptographic method scrambles the content that is sent, so that people outside of the system can't read it.
• Access controls make sure that only authorised people can see private information, and all administrative actions are carefully logged and watched. Regular internal audits make sure that only team members who have been approved beforehand can handle user credentials and transaction histories.
• Ongoing malware scanning and intrusion detection systems keep an eye on the platform for any strange activity. Engineers are automatically alerted as soon as any unusual behaviour or possible threats are found.
• Data backups happen automatically at set times to keep hosting environments safe and lower the risk of losing data in case of a hardware failure or an attack from outside. All backup repositories are encrypted and spread out over different places.
• Salted hashing algorithms like bcrypt or Argon2 are used to store passwords. We never keep plain-text credentials. This way, even if the database is hacked, they won't be exposed.
• Certified third-party payment gateways handle payment information, such as $ balances and transaction records. These partners meet PCI DSS standards and use separate networks to handle sensitive payment flows, which lowers the risk when depositing or withdrawing $.
• Independent security firms do regular penetration tests to find weaknesses. Updates to defensive measures are based on results and follow current best practices and Canada law.
• Account holders can ask for an activity log that shows login attempts, device access, and account changes. This helps users keep an eye on their accounts and take quick action if they see something strange.

The Cookie Policy And How It Affects User Data Handling

You can stop third-party cookies from tracking you by turning them off in your browser's settings. Only allow the essential cookies that are needed for safe sessions, verified account authentication, and secure transactions on this site.

You can change your ad preferences in your account dashboard to control what content is shown to you based on how you browse.

All cookies used have specific technical purposes, like remembering login states, user preferences, and completed KYC processes. Cookies don't have any personal information in them unless you give them permission to do so when you sign up or take out $.

To get rid of leftover information after a session, delete cookies regularly using your browser's tools or the options that are given to you.

To ask for the removal of marketing or analytical cookies, get in touch with customer service or change your tracking settings in the settings menu.

Change your settings from time to time to meet your privacy needs and make sure you follow the rules in your area.

User Rights To Access, Correct, And Delete Data

You can get a copy of your profile by sending a support ticket from your account dashboard. Before any information can be shared, identity must be verified.

Access: Users have the right to get information about their saved records, such as their account registration information, gameplay history, transaction logs, marketing preferences, and KYC paperwork.

If you see any mistakes, like an expired ID or an old billing address, please call customer service or use the profile editing tools. Due to security rules, some fields, like username and registration email, can't be changed.

Erase: If you want to close your account and remove personal information, send a written request through secure messaging. Please be aware that legal obligations may require you to keep certain information, such as payment transaction history in $, for a certain amount of time.

Erasure does not apply to anonymised statistical data that is needed for fraud prevention and compliance reporting.

Pending withdrawal requests or regulatory holds on your balance in $ may cause removal actions to be put on hold for a short time.

Ongoing access to support makes sure that all questions about access, correction, or removal are answered quickly and that the timeframes for resolving them are clear.

When And Why Third-party Data Sharing Happens

Only let outside partners see user records when the law, a contract, or a business process requires it. If Canada law requires it, law enforcement or regulators may be able to get access.

Payment solution providers only get encrypted identifiers to handle deposits and withdrawals in $, check who owns an account, or stop fraud.

Allowed Third Parties

Only give personal information to companies like licensed payment processors, verification vendors, technical support companies, and compliance specialists. Each partner is legally required to keep things private and only share information that is necessary for them to do their job.

How To Change Your Sharing Settings

You can ask support about current third-party partners, say no to unnecessary external processing, or take back permissions that only apply to non-essential activities like marketing communications. Please be aware that refusing some disclosures may make it impossible to keep your account active or process transactions.

Check the contact information for compliance requests or to get more information about third-party disclosures so you can make smart decisions about how to handle your own records.

How Long You Can Keep Data And How To Close An Account

You should keep transaction histories and account information available for at least five years after the last time a user interacted with them, which is in line with common anti-money laundering rules. Make sure that all $ activity, including logs of deposits and withdrawals, stays stored during this time period so that regulators can check it and settle disputes.

How To Close An Account

1. If someone wants to deactivate their profile, make it easy for them to do so through the platform dashboard or customer support.
2. Before closing, make sure you own the account through a secure verification process.
3. At this point, stop processing new payments or $ transfers right away and take away access to personal sections.
4. After closing, keep important records like transaction details, proof of player consent, and communications for the shortest time required by law.
5. Once your retention obligations are up, delete or anonymise any personal information that could identify you.
6. After the account is fully deleted, let the account holders know that they will no longer be able to use the information, unless the law says otherwise.
7. Regularly check your archival systems to get rid of data that isn't needed and is beyond what the law allows.
8. Let users know about these timeframes in the account management area to make it clear how long information is kept and when it is deleted.

Ways To Get In Touch About Data Protection

If you have any questions about managing information or your personal details, please email [email protected]. This address is dedicated to concerns about the use, storage, or correction of your personal records.

Postal inquiries can be directed to: Data Request Officer, 77779 Legal Entity, [Office Address], [Canada]. Include your unique account ID and a summary of your question for accelerated handling.

For urgent matters or to file a formal complaint, use the secure contact form in your user dashboard, accessible after login. All submissions receive confirmation within 48 hours.

Keep email correspondence for future reference and tracking. Complaints unresolved within 30 days may be escalated to [Canada] supervisory authorities. Information about regulatory contacts and the process is available in the user support section.